What Information We Collect
We may collect the following types of personal information from you when you use the website:
- Contact information: such as your name, email address, phone number, and postal address when you fill out a form on the website or contact us via email or phone.
- Transaction information: such as your payment details, billing address, shipping address, order details, and purchase history when you buy a product from us or use our services.
- Device information: such as your IP address, browser type and version, operating system and platform, screen resolution, and other technical information about your device when you access the website.
- Usage information: such as your browsing behavior, preferences, clicks, searches, and other actions on the website when you interact with our content or features.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide you with the products or services that you request from us or that we think may interest you based on your preferences.
- To process your payments, deliver your orders, issue invoices and receipts, and handle returns and refunds.
- To communicate with you about your orders, requests, questions, feedback, or complaints.
- To send you newsletters, offers, promotions, surveys, or other marketing materials that we think may interest you based on your preferences. You can opt out of receiving these communications at any time by following the unsubscribe link in the email or contacting us at [email protected].
- To improve our website, products, services, and customer satisfaction by analyzing your usage data and feedback.
- To protect our website, business, and users from fraud, abuse, illegal activities, or technical issues by monitoring and detecting any suspicious or malicious activity on the website.
- To comply with our legal obligations, enforce our terms and conditions, or defend our rights and interests in case of any disputes or claims.
How We Share Your Information
We may share your personal information with the following parties for the purposes described above:
- Affiliates: such as our parent company, subsidiaries, or other related entities that are under common control or ownership with us.
- Partners: such as manufacturers, suppliers, distributors, or other third parties that we work with to provide you with the products or services that you request from us or that we think may interest you.
- Service providers: such as payment processors, delivery companies, hosting providers, analytics providers, advertising networks, or other third parties that we use to support our business operations and website functionality.
- Authorities: such as law enforcement agencies, courts, regulators, or other governmental or public bodies that we are required or permitted to disclose your information to by law or in response to a valid request.
We do not sell your personal information to any third parties for their own marketing purposes without your consent.
How We Protect Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. For example, we use encryption, firewalls, passwords, and other security tools to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for keeping your password and account details confidential and not sharing them with anyone.
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. For example, we may keep your contact information for marketing purposes until you opt out or request us to delete it, or we may keep your transaction information for accounting and tax purposes for up to seven years. When we no longer need your information, we will delete it or anonymize it in accordance with our data retention policy.
What Rights You Have Over Your Information
Depending on where you live and the applicable laws in your region, you may have certain rights over your personal information. These rights may include:
- Access: You may request a copy of the personal information that we hold about you.
- Correction: You may request us to correct any inaccurate or incomplete personal information that we hold about you.
- Deletion: You may request us to delete your personal information if you no longer want us to use it or if you think we have no legal basis for keeping it.
- Objection: You may object to our use of your personal information for certain purposes, such as direct marketing or profiling.
- Restriction: You may request us to restrict our use of your personal information in certain circumstances, such as when you contest its accuracy or legality.
- Portability: You may request us to transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
- Withdrawal of consent: You may withdraw your consent to our use of your personal information at any time if you have given us consent for a specific purpose.
- Complaint: You may lodge a complaint with a supervisory authority if you think we have violated your privacy rights.
To exercise any of these rights, please contact us at [email protected] with your name, email address, and a description of your request. We will respond to your request within a reasonable time frame and in accordance with the applicable laws. We may ask you to verify your identity before processing your request. We may also charge a reasonable fee or refuse to comply with your request if it is excessive, repetitive, or unfounded.
How To Contact Us
We will do our best to resolve any issues that you may have.
How We Update This Policy