If you own a Samsung refrigerator, you might have heard about the recall issues that have affected many models. Samsung refrigerators have been cited in hundreds of complaints to the Consumer Product Safety Commission (CPSC) for various problems, such as faulty ice makers, water leaks, fan noise, and temperature fluctuations. Some of these issues have led to Samsung issuing voluntary recalls for certain models, while others have resulted in class action lawsuits against the company.
In this article, we will cover everything you need to know about the Samsung refrigerator recall, including:
- What is the problem with Samsung refrigerators?
- What models are affected by the recall?
- How can I tell if my refrigerator is part of the recall?
- What should I do if my refrigerator is recalled?
- How to contact Samsung and the CPSC
- How to get a refund or free repair for your Samsung refrigerator
- How to join the Samsung refrigerator class action lawsuit
- What are the pros and cons of owning a Samsung refrigerator?
- What are the do’s and don’ts of using a Samsung refrigerator?
- Frequently asked questions about the Samsung refrigerator recall
By reading this article, you will be able to make an informed decision about your Samsung refrigerator and take the necessary steps to protect your rights and interests. Let’s get started!
What is the problem with Samsung refrigerators?
Samsung refrigerators are known for their sleek design, innovative features, and energy efficiency. However, they are also prone to various defects and malfunctions that can affect their performance and safety. Some of the most common problems reported by Samsung refrigerator owners are:
- Faulty ice makers: Many Samsung refrigerators have ice makers that either stop working, freeze up, leak water, or produce too much or too little ice. Some users have also reported finding black specks or mold in their ice.
- Water leaks: Some Samsung refrigerators have water leaks that can damage the floor, cabinets, or walls around them. The leaks can be caused by faulty water lines, valves, filters, or dispensers.
- Fan noise: Some Samsung refrigerators have fans that make loud noises or stop working altogether. The fan noise can be caused by ice buildup, dust accumulation, or faulty bearings.
- Temperature fluctuations: Some Samsung refrigerators have temperature fluctuations that can spoil the food inside them. The temperature fluctuations can be caused by faulty sensors, thermostats, compressors, or evaporators.
These problems can not only affect the functionality and durability of your Samsung refrigerator, but also pose health and safety risks for you and your family. For example, faulty ice makers can cause water damage or electrical hazards, while temperature fluctuations can cause food poisoning or fire hazards.
Samsung Refrigerator Recall List. What models are affected by the recall?
Samsung has issued voluntary recalls for some of its refrigerator models due to potential fire hazards. According to the CPSC, the following models are affected by the recall:
- RB195ACPN, RB195ACWP, RB217ACPN, RB217ACRS, RB217ACWP, RFG237AABP, RFG237AAPN, RFG237AARS, RFG237AAWP, RFG237ACRS, RFG238AABP, RFG238AAPN, RFG238AARS, RFG238AAWP, RFG239AARS, RFG239AAWP, RFG295AABP, RFG295AAPN, RFG295AARS, RFG295AAWP, RFG297AABP, RFG297AAPN, RFG297AARS, RFG297AAWP, RF197ACPN, RF197ACRS, RF197ACWP.
- These models were sold at Best Buy, Lowes, Sears and other home improvement stores from January 2005 through June 2010 for between $1,000 and $2,000.
- The recall was issued because some of these models have an electrical short in the circuit board that can cause overheating and fire.
- As of March 2021, there have been 85 reports of incidents involving these models, including 27 fires that caused smoke damage and property damage.
If you own one of these models, you should immediately unplug it and contact Samsung for a free repair.
How can I tell if my refrigerator is part of the recall?
To check if your refrigerator is part of the recall, you need to find its model number and serial number. You can find these numbers on a label located on the left interior wall of your refrigerator. Once you have these numbers, you can visit the Samsung recall website and enter them to see if your refrigerator is affected by the recall. You can also call Samsung toll-free at 1-800-SAMSUNG (1-800-726-7864) to verify your refrigerator’s status.
If your refrigerator is not part of the recall, but you are experiencing any of the problems mentioned above, you should still contact Samsung for assistance. You may be eligible for a free repair or a partial refund under the terms of the class action lawsuit settlement.
What should I do if my refrigerator is recalled?
If your refrigerator is recalled, you should stop using it immediately and unplug it from the power source. You should also contact Samsung as soon as possible to arrange for a free repair. Samsung will send a technician to your home to replace the circuit board and install a new one. The repair process should take about an hour and will not affect the warranty or performance of your refrigerator.
To contact Samsung, you can either visit their recall website or call their toll-free number at 1-800-SAMSUNG (1-800-726-7864). You will need to provide your model number and serial number, which you can find on the label inside your refrigerator. You will also need to provide your name, address, phone number, and email address. Samsung will then schedule an appointment with you for the repair.
You should not attempt to fix the problem yourself or hire a third-party service provider, as this may void your warranty and cause further damage to your refrigerator. You should also not return your refrigerator to the store where you bought it, as they are not authorized to handle the recall.
How to contact Samsung and the CPSC
If you have any questions or concerns about your Samsung refrigerator, you can contact Samsung directly through their website, phone number, email, or social media. You can also contact the CPSC if you want to report a problem or file a complaint about your refrigerator.
Here are some ways to contact Samsung and the CPSC:
- Samsung website: You can visit www.samsung.com and click on “Support” to find various resources and information about your refrigerator. You can also chat with a live agent, request a callback, or send an email through their website.
- Samsung phone number: You can call 1-800-SAMSUNG (1-800-726-7864) to speak with a customer service representative. The phone line is open 24/7 and supports multiple languages.
- Samsung email: You can send an email to [email protected] and provide your model number, serial number, and a brief description of your issue. You should receive a reply within 24 hours.
- Samsung social media: You can follow Samsung on Facebook, Twitter, Instagram, YouTube, or LinkedIn and send them a direct message or comment on their posts. You can also use the hashtag #SamsungSupport to get their attention.
- CPSC website: You can visit www.cpsc.gov and click on “Recalls” to find the latest information and updates about the Samsung refrigerator recall. You can also click on “Report an Unsafe Product” to fill out an online form and submit your complaint.
- CPSC phone number: You can call 1-800-638-2772 to speak with a CPSC representative. The phone line is open from 8 a.m. to 5:30 p.m. ET Monday through Friday.
- CPSC email: You can send an email to [email protected] and provide your name, address, phone number, and a brief description of your issue. You should receive a confirmation email within 24 hours.
How to get a refund or free repair for your Samsung refrigerator?
If your Samsung refrigerator is not recalled, but you are still experiencing problems with it, you may be eligible for a refund or a free repair under the terms of the class action lawsuit settlement. The class action lawsuit was filed in 2017 by several Samsung refrigerator owners who claimed that their refrigerators had defective ice makers that caused various issues.
The settlement covers certain models of Samsung French door refrigerators that were manufactured between March 2005 and September 2015. The settlement provides two options for eligible consumers:
- Option A: Receive up to $1500 as reimbursement for out-of-pocket expenses related to repairing or replacing the ice maker.
- Option B: Receive free in-home repair of the ice maker and extension of the manufacturer’s warranty by one year.
To qualify for either option, you need to submit a claim form along with proof of purchase and proof of repair or replacement. The claim form can be found on www.samsungfridgesettlement.com. The deadline for submitting the claim form is October 31, 2023.
If you have any questions about the settlement or the claim process, you can contact the settlement administrator at 1-833-649-0009 or [email protected].
How to join the Samsung refrigerator class action lawsuit?
If you are not satisfied with the settlement offer or you have other issues with your Samsung refrigerator that are not covered by the recall or the settlement, you may be able to join the Samsung refrigerator class action lawsuit. The class action lawsuit is still ongoing and seeks to hold Samsung accountable for the defects and damages caused by their refrigerators.
The class action lawsuit covers all consumers who purchased or owned a Samsung refrigerator in the United States since January 1, 2005. The lawsuit alleges that Samsung knew or should have known about the problems with their refrigerators and failed to disclose them to consumers or provide adequate remedies.
The lawsuit seeks to recover compensation for the following damages:
- Cost of repair or replacement of the refrigerator
- Loss of use or value of the refrigerator
- Loss of food or beverages due to spoilage
- Property damage caused by water leaks or fire
- Emotional distress, inconvenience, or annoyance
To join the class action lawsuit, you need to contact a lawyer who is representing the plaintiffs in the case. You can find a list of lawyers and law firms that are involved in the lawsuit on www.classaction.org. You can also fill out a free case review form on their website and they will connect you with a lawyer who can evaluate your claim.
By joining the class action lawsuit, you will be able to pursue your legal rights and seek justice from Samsung. However, you should be aware that joining the lawsuit may take time and effort, and there is no guarantee that you will win or receive any compensation. You should also consult with your lawyer about the pros and cons of joining the lawsuit versus accepting the settlement offer.
What are the pros and cons of owning a Samsung refrigerator?
Samsung refrigerators are popular among consumers for their stylish design, advanced features, and energy efficiency. However, they also have some drawbacks that you should be aware of before buying or using one. Here are some of the pros and cons of owning a Samsung refrigerator:
- Design: Samsung refrigerators come in various sizes, shapes, colors, and styles to suit your preferences and needs. You can choose from French door, side-by-side, bottom freezer, top freezer, or counter depth models. You can also customize your refrigerator with different door panels, handles, or accessories.
- Features: Samsung refrigerators offer many features that make your life easier and more convenient. Some of these features include digital touch screen controls, LED lighting, water and ice dispensers, door-in-door storage, smart connectivity, voice control, and fingerprint-resistant finish.
- Efficiency: Samsung refrigerators are designed to save energy and reduce your electricity bills. They have Energy Star certification, which means they meet the strict standards set by the Environmental Protection Agency (EPA) for energy efficiency. They also have various modes and settings that allow you to adjust the temperature, humidity, and cooling power according to your needs.
- Reliability: Samsung refrigerators are known to have many reliability issues that can affect their performance and safety. As we discussed earlier, some of the common problems reported by Samsung refrigerator owners are faulty ice makers, water leaks, fan noise, and temperature fluctuations. These problems can cause inconvenience, frustration, or even damage to your refrigerator or your home.
- Service: Samsung refrigerators are not easy to service or repair. Many Samsung refrigerator parts are not readily available or compatible with other brands. You may have to wait for a long time or pay a high price to get your refrigerator fixed by a qualified technician. You may also have difficulty getting a response or a resolution from Samsung customer service or warranty department.
- Cost: Samsung refrigerators are not cheap. They have a high initial price compared to other brands. They may also have a high maintenance cost due to their frequent problems and repairs. You may not get your money’s worth from your Samsung refrigerator if it breaks down or stops working within a few years.
What are the do’s and don’ts of using a Samsung refrigerator?
If you own or use a Samsung refrigerator, you should follow some basic do’s and don’ts to ensure its proper functioning and safety. Here are some of them:
- Do read the user manual carefully before installing or using your Samsung refrigerator. The user manual contains important information and instructions on how to operate and maintain your refrigerator. You can also find troubleshooting tips and solutions for common problems in the user manual.
- Do register your Samsung refrigerator online as soon as you buy it. By registering your refrigerator online, you can activate your warranty, receive updates and notifications, access online support, and participate in promotions and surveys. You can register your refrigerator on www.samsung.com/register.
- Do clean your Samsung refrigerator regularly to keep it hygienic and fresh. You should wipe the exterior and interior surfaces of your refrigerator with a soft cloth and mild detergent at least once a month. You should also clean the water filter, ice maker, drain pan, condenser coils, and door seals as needed.
- Don’t overload your Samsung refrigerator with too much food or beverages. Overloading your refrigerator can reduce its cooling efficiency and cause air circulation problems. It can also damage the shelves, drawers, or bins of your refrigerator. You should leave some space between the items in your refrigerator to allow proper airflow.
- Don’t place hot or warm items in your Samsung refrigerator without cooling them first. Placing hot or warm items in your refrigerator can raise its temperature and cause condensation or frost formation. It can also spoil the other items in your refrigerator or cause bacterial growth. You should let the hot or warm items cool down to room temperature before putting them in your refrigerator.
- Don’t use sharp or abrasive tools to remove ice or frost from your Samsung refrigerator. Using sharp or abrasive tools to remove ice or frost from your refrigerator can scratch or damage its surface or components. It can also cause electrical shocks or injuries. You should use the defrost function or a soft cloth to remove ice or frost from your refrigerator.
Frequently asked questions about the Samsung refrigerator recall
Here are some of the frequently asked questions about the Samsung refrigerator recall and their answers:
Q: How do I know if my Samsung refrigerator is recalled?
A: To check if your Samsung refrigerator is recalled, you need to find its model number and serial number on the label inside your refrigerator. Then you need to visit www.samsung.com/us/support/recent-recalls and enter your model number and serial number to see if your refrigerator is affected by the recall. You can also call 1-800-SAMSUNG (1-800-726-7864) to verify your refrigerator’s status.
Q: What should I do if my Samsung refrigerator is recalled?
A: If your Samsung refrigerator is recalled, you should stop using it immediately and unplug it from the power source. You should also contact Samsung as soon as possible to arrange for a free repair. Samsung will send a technician to your home to replace the circuit board and install a new one.
Q: How long will it take to get my Samsung refrigerator repaired?
A: The repair process for your Samsung refrigerator should take about an hour. However, the actual time may vary depending on the availability of the technician and the parts. You should schedule an appointment with Samsung at your convenience and make sure that someone is present at your home during the repair.
Q: Can I get a refund or a replacement for my Samsung refrigerator?
A: If your Samsung refrigerator is recalled, you can only get a free repair from Samsung. You cannot get a refund or a replacement for your refrigerator under the recall program. However, if your Samsung refrigerator is not recalled, but you are still experiencing problems with it, you may be eligible for a refund or a free repair under the terms of the class action lawsuit settlement. You can visit www.samsungfridgesettlement.com for more information.
Q: How can I prevent problems with my Samsung refrigerator?
A: To prevent problems with your Samsung refrigerator, you should follow some basic maintenance tips, such as:
- Read the user manual carefully and follow the instructions
- Register your refrigerator online and update its software
- Clean your refrigerator regularly and replace the water filter
- Avoid overloading, placing hot items, or using sharp tools in your refrigerator
- Contact Samsung or a qualified technician if you notice any signs of trouble
Samsung refrigerators are among the most popular and advanced refrigerators in the market. However, they also have some serious issues that have led to recalls, lawsuits, and complaints from consumers. If you own or use a Samsung refrigerator, you should be aware of these issues and know how to deal with them.
In this article, we have covered everything you need to know about the Samsung refrigerator recall.
We hope this article has helped you find the information you are looking for and make an informed decision about your Samsung refrigerator. If you have any questions or feedback, please feel free to leave a comment below.